When I was nursing K, those words were sometimes enough to make me stay home. I used a nipple shield with him for the first 3 months. He also took forever to finish a feeding. Maybe it wasn’t really forever, but 45 minutes is a long time when you are sitting at the DMV or in Burger King. As I’ve said before, A is a different nurser completely. He eats a lot more often, but he is much faster. Compared to K’s 45 minute nursing sessions, A is an olympic sprinter!

With K, I was usually able to plan my outings and errands around his rather predictable 3-4 hour eating schedule. A has been completely different. Until he was 8 months old, he was still eating at least every 1-1.5 hours. Since then, he’s spread his daytime feedings out to about every 2 or 2.5 hours. Because of that, I’ve had to nurse in public far more often than I did with K. In fact, just this past Tuesday, I had the opportunity to nurse in our local Applebee’s. Many of you who follow breastfeeding news know that Applebee’s hasn’t had the best publicity in regards to nursing moms. I am pleased to say that no one batted an eye. A was nursing when the waitress brought our food. Then, when she came back to check on us, he was still nursing. So, while others have had other experiences, I have to say that Applebee’s is one place that is on my list of “thumbs up to nursing” places in our area.

I know that I have had several experiences in different restaurants and stores that made me wonder, but I’m here to tell you that good (even great) customer service still exists!

One place you can find it is at Cottonbabies. I have been buying my cloth diapers from them. Last week, they had a sale and I bought 5 diapers. When I received them, I was getting them ready for the wash and I noticed that a large part of the seam around the elastic on the leg hole was coming out on one diaper.

I wrote an e-mail to their customer service department on Monday evening (after hours) explaining my problem and asking what I should do. Well, yesterday (Thursday), I received a phone call from Dee, I believe but I’m not sure on the name, at Cottonbabies. She asked me a few questions about my diaper and the problem with it. She then told me they’d mail me out a replacement as soon as possible. Thanks, Cottonbabies!

A while ago I realized that so many times when we have a bad customer service experience, we tell everyone that we know about it. Unfortunately, this doesn’t happen nearly as often when people have good experiences. I just wanted to spread the word that I had a great customer service experience, and I am planning on buying more diapers from Cottonbabies, because I know I can trust their service and their products.