I know that I have had sev­eral expe­ri­ences in dif­fer­ent restau­rants and stores that made me won­der, but I’m here to tell you that good (even great) cus­tomer ser­vice still exists!

One place you can find it is at Cot­ton­ba­bies. I have been buy­ing my cloth dia­pers from them. Last week, they had a sale and I bought 5 dia­pers. When I received them, I was get­ting them ready for the wash and I noticed that a large part of the seam around the elas­tic on the leg hole was com­ing out on one diaper.

I wrote an e-mail to their cus­tomer ser­vice depart­ment on Mon­day evening (after hours) explain­ing my prob­lem and ask­ing what I should do. Well, yes­ter­day (Thurs­day), I received a phone call from Dee, I believe but I’m not sure on the name, at Cot­ton­ba­bies. She asked me a few ques­tions about my dia­per and the prob­lem with it. She then told me they’d mail me out a replace­ment as soon as pos­si­ble. Thanks, Cottonbabies!

A while ago I real­ized that so many times when we have a bad cus­tomer ser­vice expe­ri­ence, we tell every­one that we know about it. Unfor­tu­nately, this doesn’t hap­pen nearly as often when peo­ple have good expe­ri­ences. I just wanted to spread the word that I had a great cus­tomer ser­vice expe­ri­ence, and I am plan­ning on buy­ing more dia­pers from Cot­ton­ba­bies, because I know I can trust their ser­vice and their products.